Tenant FAQs

Answers to your frequently asked questions

• Do I need renter's insurance?

  Yes, we require renter's insurance for all tenants, (as allowed or restricted by applicable law).

  The cost will vary depending on the insurance agency, however the cost for minimum coverage averages between $7-$15 per month. We do not require any minimum liability coverage or insurance company. Please speak to your agent about your insurance needs. You will need to provide proof of insurance at various times.

• Do you ever refund late charges?

  Unless you can provide documentation that your rent was received in our office before 5:00pm on the 5th we will not reverse any late charges.

• How can I qualify as a tenant?

  You can review our screening guidelines here

• How can I view a unit?

  We require an application in order to show any of our properties, which can be submitted online or in our office. We show properties as soon as they are rent ready to applicants in the order we receive applications. This is the only walk-through our agents will do with a prospective tenant before move in.

• Do I get to see the lease or sign it?

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• Do you sell real estate too?

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• How long does it take to process my application and when do you process?

  We will process your application only after you have viewed the property and all adults have paid the required screening fees. The processing fee is $50 per adult 18 years and over. We require a minimum of 2 business days to review a completed application.

• How much will I pay for a deposit?

  A deposit for all of our properties is generally $200 more than the monthly rent, however we do reserve the right to increase your deposit based upon your application.

• I can't pay my rent on time, will you work with me?

  We do NOT accept partial payments. We will issue a 72 hour notice in accordance with applicable law. Then if not paid by the expiration of the notice we will file for an eviction in court. Rent and court costs must be paid in certified funds for dismissal.

• My credit isn’t good. Will you still rent to me?

  We do not decline an applicant based solely on poor credit. We take a look at all the information; landlord references, income guidelines, credit history and background check.

• What are your move in fees?

  We collect a $50 screening fee per adult to review each application. Upon approval we require a full 1st month''s rent and refundable security deposit. The security deposit for any property will start at $200 above the monthly rent, however it is based on the application and may be increased if the screening guidelines are not met.

• When do you show properties?

  We show rent ready properties during regular office hours. We try our best to work with every applicants schedule in showing after-hours.

• When is my rent late?

  Rent is due on the 1st of the month and payable by 5:00pm on the 5th (unlesss you have made other arrangements with our office). The 5th includes any weekends or holidays as we do have a drop box outside our front door. We consider rent paid when it is received in the office and will not consider the postmark if rent is mailed. Late fees cannot be reversed.

Maintenance FAQs

• I have a florescent light that does not work, what do I do?

  Changing light bulbs of any kind is a tenant responsibility. If you are unsure of the size, type, etc of the light please contact our office and we will refer you to someone who can assist you.

• I have no hot water, is there anything I should try before I call?

  First check the circuit breaker. If it has been tripped reset it. Also some water heaters have a reset button. If you are able to reset the breaker or the water heater it may take a couple hours for the water heater to warm up again. If you are still have problems submit a maintenance request or contact our office.

  If you did give permission, we may just be backed up with requests as we do address them on a priority basis in the order we receive them. If it has been more than 5 business days please call our office and we will check on the status.

• I put in a maintenance request, why hasn't anyone come?

  If you did not give permission to enter we may have tried to contact you to set up a time, but have not been able to get in touch with you.

• My garbage disposal isn't working. What should I try before I call you to come out?

  If the unit is humming when you turn it on that means that something is stuck in there. Turn it off and clear it using a 1/4" Allen Wrench on the bottom. Remove the items that were stuck and then press the reset button on the bottom of the unit.

  Please note if our staff responds to a maintenance call to clear a clogged garbage disposal you may be charged.

• My toilet won't flush, what should I try?

  Try plunging your toilet first. If our maintenance staff respond to a call to unclog a toilet caused by a tenant you will be charged.

• The drain is clogged, what should I try before I call you guys?

  Many things can cause a clog. We recommend trying any kind of products that will unclog your drain such as Drano or Mr. Plummer.

• The smoke detector does not work, what do I do?

  Changing the battery in the smoke detector is a tenant responsibility. If you are unsure what kind of battery look inside the cover of the smoke detector, there is generally a battery description or number you can call. If you have replaced the battery and the smoke detector still does not work contact our office.

• There is a burning smell when I turn on my heater.

  If you are just turning it on for the first time this winter, that is normal. Let it run for a short while and the smell should go away. If it persists after a reasonable amount of time contact our office.

• What is "permission to enter"?

  Permission to enter allows a our maintenance department to enter if the tenant is not home. If we have permission to enter from the tenant we can take care of maintenance requests in a timely manner. Without it, the process can take much longer.

• What should I do about ants?

  As seasons change ants like to migrate inside. Try a generic ant spray or if you have a larger ant problem we suggest Terro.

• What should I do about mice?

  First we recommend that you try some Decon or mice traps in the areas you saw or suspect mice.